Legal

Terms of Service

Effective date: July 1, 2025  ·  Last updated: September 4, 2026

These Terms of Service ("Terms") govern your access to and use of the TerraFlow Fleet ERP platform, including the web application, mobile application, APIs, and related services (collectively, the "Service"), operated by TerraFlow ("we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Eligibility & Accounts

  • You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organisation.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
  • You must notify us immediately at info@terraflow.me of any unauthorised use of your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

2. Permitted Use

You may use the Service solely for your internal business purposes in connection with fleet and logistics management. You agree not to:

  • Reverse-engineer, decompile, or attempt to extract the source code of the Service
  • Use the Service to store or transmit malicious code or interfere with the Service's security
  • Scrape, crawl, or harvest data from the Service by automated means
  • Resell, sublicense, or otherwise make the Service available to third parties without our written consent
  • Use the Service in any way that violates applicable laws or regulations

3. Your Content

You retain all rights to data and content you upload to the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive licence to store, process, and display Your Content solely to provide the Service to you.

You are solely responsible for the accuracy, legality, and appropriateness of Your Content. We do not monitor Your Content but reserve the right to remove content that violates these Terms.

4. Intellectual Property

The Service, including all software, designs, trademarks, and content created by us, is our exclusive property and is protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership rights to you.

5. Availability & Modifications

We strive to keep the Service available at all times but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice where practicable.

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

6. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be error-free, uninterrupted, or free of harmful components.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Termination

Either party may terminate the relationship governed by these Terms at any time. Upon termination, your right to access the Service ceases immediately.

You may request deletion of your data upon termination per our Privacy Policy.

10. Governing Law

These Terms are governed by applicable law. Any disputes shall be resolved through good-faith negotiation first; if unresolved, through binding arbitration or the courts of the jurisdiction in which we operate.

11. Contact

Questions about these Terms? Contact us:

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